Privacy policy

Who we are

The Pancake Hideaway is a hotel discovery and reservation-inquiry marketplace operated by The Folded Pancake in Florida. This policy describes the information we collect through this website.

Information we collect

When you submit a reservation inquiry or contact form we collect your name, email address, telephone number if provided, travel dates, party size, your message, and the property or room you selected. We do not collect payment card details, and Version 1 of this site does not process payments.

If you create an account to administer the marketplace, we store the account details provided through our authentication provider.

How we use it

We use inquiry information to answer you, to check availability with the property you selected, to prepare a quote, and to keep a record of the communication. We do not sell personal information. We do not send marketing email unless you ask us to.

Who sees it

Inquiry details are visible to authorized administrators of The Pancake Hideaway and, to the extent needed to confirm or complete a stay, shared with the property you selected. Partnership terms, commission arrangements, internal notes and prospect research are internal business records and are never published.

Retention

We keep inquiries and related communication for as long as needed to serve you and to maintain business records, then delete or anonymize them on request.

Your choices

You can ask us to correct or delete the information you have submitted, or to stop contacting you, by writing to partnerships@thefoldedpancake.us. We will respond within a reasonable period.

Sample records

Properties marked as sample listings on this site are illustrative test records. They are not participating hotels, and no real rates, availability or bookings exist for them.